Client Relationship Management Helpful for Libraries
Author : Sapnarani S. Ramteke
The purpose of this paper is to investigate the possibilities of implementing the client relationship management (CRM) concept and smart technologies in public libraries in developing countries.
The goal was to explore the level of librarians’ awareness about CRM concept and their willingness to accept the CRM concept in libraries. Also, patrons’ satisfaction with the quality of services and relationships in libraries is explored.
Keywords - Client Relationship, Management.
DOI : 10.26761/IJRLS.6.2.2020.1337 DOI URL: https://doi.org/10.26761/ijrls.6.2.2020.1337
Cite This Article As: Ramteke, S.S (2020). Client Relationship Management Helpful for Libraries. International Journal of Research in Library Science (IJRLS), 6(2) 84-87. www.ijrls.in
Copyright © 2020 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Publication Date : 18 August 2020 Hits : 307