Satisfaction Level and Awareness of Remote Access Services among the Research Scholars of Dr. B.R. Ambedkar Library of J.N.U.: A Study
Author(s): Satakshi Pandey & Prof. R. K. Choudhary
Abstract - This research endeavors to examine the awareness and levels of satisfaction among 75 research scholars regarding the remote access services offered by Dr. B. R. Ambedkar Central Library of Jawaharlal Nehru University, New Delhi. The results demonstrate that 98.7% of the participants are cognizant of the remote access facility, with 76% utilizing it for a duration exceeding one year. While 61.3% of the users articulated a high level of satisfaction and 36% indicated being satisfied, a notable 90.7% experienced difficulties during access. The predominant challenges identified included insufficient search skills (20.22%), complications in downloading full texts (17.45%), and network-related issues (16.34%). Primarily, users engaged with resources via laptops (100%) and smartphones (97.3%). This investigation underscores the pivotal significance of remote access services in facilitating academic productivity and offers pragmatic recommendations to enhance user experiences.
Keywords - Remote Access, Jawaharlal Nehru University, Research Scholar, Satisfaction, B.R Ambedkar Library.
DOI URL: https://doi.org/10.26761/ijrls.11.1.2025.1834
Cite This Article As: Pandey, S. & Choudhary, R. K. (2025) Satisfaction Level and Awareness of Remote Access Services among the Research Scholars of Dr. B.R. Ambedkar Library of J.N.U.: A Study. International Journal of Research in Library Science (IJRLS), 11(1) 139-147. www.ijrls.in
Copyright © 2025 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1834 Page: 139-147 Publication Date: 11 February 2025