Application of Total Quality Management in Some Selected University Libraries in West Bengal: An Assessment
Author(s): Abhishek Nandi
Abstract - The main aim of this paper is to identify the application of Total Quality Management in some selected university libraries in West Bengal, India. The paper discusses the need and importance of TQM in the university library. The general facets of TQM have been discussed, and quality assurance measures adopted by the university library have been identified. This study analysed how far the university libraries are applying the total quality approach to enhance their library services for better serving their user community. A survey method was conducted to collect data and, after collecting data, tabulated and interpreted judicially and concisely. This paper focuses on all the university libraries under study that have introduced quality assurance measures in their environment that are marked by their users positively. This study exhibits that the university library services are rightly rendered to satisfy their user community by the application of Total Quality Management procedures.
Keywords - University library, Total quality management, TQM, library related quality, Strategies and applications, Library management.
DOI URL: https://doi.org/10.26761/ijrls.11.1.2025.1821
Cite This Article As: Nandi, A. (2025) Application of Total Quality Management in some selected University Libraries in West Bengal: An Assessment. International Journal of Research in Library Science (IJRLS), 11(1) 1-13. www.ijrls.in
Copyright © 2025 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1821 Page: 1-13 Publication Date: 08 January 2025