Assessment of users’ attitude using LIBQUAL: A case study of Jadavpur University Central Library
Author(s): Protiti Majumdar
Abstract - The most precious asset for any organization is knowledge. Knowledge Management is the process of capturing, processing and preserving of organizational knowledge. It helps in restricting knowledge loss. Several knowledge Management tools, techniques, models have been identified to run a Knowledge Management process smoothly. Existing Knowledge Management models and tools has been studied to understand the quality assessment process and how to improve a process special emphasis given in library process. Based on the existing quality assessment tool a comparative study has been conducted to find out a suitable KM tool for identifying the gap areas in the JU central library process and the areas of improvement. A survey has been conducted by using LIBQUAL tool to find the gap areas. Based on the received data of users’ expectation and users’ satisfaction the gap areas were identified. Region of gap helps in identifying reasons for the gap and what will be the remedy for bridging such gap.
Keywords - Knowledge Management, Knowledge Management model, Quality Assessment, LIBQUAL, SERVQUAL, Knowledge Management tool.
DOI URL: https://doi.org/10.26761/ijrls.8.4.2022.1529
Cite This Article As: Majumdar, P. (2022) Assessment of users’ attitude using LIBQUAL: A case study of Jadavpur University Central Library. International Journal of Research in Library Science (IJRLS), 8(4) 110-118. www.ijrls.in
Copyright © 2022 Author(s) retains the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1529 Page: 110-118 Publication Date: 16 December 2022