Total Quality Management Application in Libraries: A Review of Literature
Author(s): Harpreet Singh & Dr. Baljinder Kaur
Abstract - Total Quality Management is an effective management philosophy and method of continuous improvement that can play an integral role and help libraries to bring total quality to libraries' products and services. This study includes reviews of various research articles and papers on different aspects of the Total Quality Management (TQM) philosophy. The given review of literature is categorized and based on different themes of TQM. The review of literature highlighted the basic concepts of TQM, gives suggestions, and shared the experiences of libraries that are using TQM. The study also highlighted the major problems or barriers in the application of Total quality management. From the studies reviewed in this paper, it is concluded that this theory or philosophy can help libraries to bring quality to their products and services without any financial burden. For continuous improvement, this philosophy application just needs long-term commitment and support from leadership.
Keywords - Total Quality Management, Total Quality Management & Libraries, ICT, TQM Barriers.
DOI URL: https://doi.org/10.26761/ijrls.8.2.2022.1545
Cite This Article As: H.Singh & B.Kaur (2022) Total Quality Management Application in Libraries: A Review of Literature. International Journal of Research in Library Science (IJRLS), 8(2) 172-182. www.ijrls.in
Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1545 Page: 172-182 Publication Date: 07 June 2022