Use of Social Media for Service Delivery by Library Staff in Academic Libraries in Imo State: A Case of Federal University of Technology, Owerri
Author(s): Linda Ijeoma Uwandu & Chioma Esther Osuji
Abstract - The study focused on use of social media for service delivery by library staff in academic libraries in Imo State with a focus on Federal University of Technology, Owerri. It was guided by five objectives of the study. The survey research design was adopted for the study. The population of the study is 134 library staff comprising 46 librarians and 88 library officers working in the academic library studied. Total enumeration sampling technique was used to cover all 134 library staff as sample for the study. An instrument titled ‘Use of Social Media for Service Delivery by Library Staff Scale (USMSDLSS)’ was used for data collection and was rated using the four-point scale. Out of the 134 copies of instrument distributed, 122 copies were returned showing 91% return rate. Data generated from the study were analyzed using mean (x) scores. The findings of the study revealed among others that the types of social media used by library staff for service delivery are Facebook, WhatsApp and Blog and library staff use social media for service delivery to a low extent. Based on the findings, the study recommended among others that academic library management should incorporate more social media platforms for service delivery by library staff to enable the provision of round the clock library services to library users.
Keywords - Academic libraries, Library Staff, Service Delivery, Social Media and Nigeria.
DOI URL: https://doi.org/10.26761/ijrls.8.2.2022.1523
Cite This Article As: Linda, I. U. & Osuji, C.E. (2022). Use of Social Media for Service Delivery by Library Staff in Academic Libraries in Imo State: A Case of Federal University of Technology, Owerri. International Journal of Research in Library Science (IJRLS), 8(2) 1-8. www.ijrls.in
Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1523 Page: 1-8 Publication Date: 6 April 2022