Libraries and Evaluation of Library and Information Services
Author(s): Chirav Chavda
Abstract - The main objective of this paper is to address and review the various service quality models and identify their usability, applicability and depth analysis of literature. This paper explores various service quality models reported in the literature. The purpose of the examination of different service quality models is to identify interrelationship between users and service provider along with many factors determined. The purpose behind this article is to highlight the area for further research. The growth of literature in the field of service quality seems to have developed sequentially, providing continuous progression and learning from the results of procedures. The paper tries to provide a new direction for the service quality improvement in organization. This paper helps researchers and professionals in providing a direction for service quality improvement. This paper provides a rich agenda for the future research in the subject.
Keywords - Evaluation of library services, Library services, Service quality, Service quality models.
DOI URL: https://doi.org/10.26761/ijrls.8.1.2022.1519
Cite This Article As: Chavda,C. (2022). Libraries and Evaluation of Library and Information Services. International Journal of Research in Library Science (IJRLS), 8(1) 240-248. www.ijrls.in
Copyright © 2022 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0.
Paper ID: IJRLS-1519 Page: 240-248 Publication Date: 21 March 2022